Your privacy is important to us. This policy explains our approach to being clear about the personal information we collect from you, and how we will put your privacy first in responsibly handling that information.
Since 2018 the General Data Protection Regulation (GDPR) has imposed greater data protection obligations on organisations while giving more rights to individuals in relation to how their personal data is processed. It also requires organisations to provide information about their processing in a clear and transparent way. Personal data is anything that can identify you as a living individual.
HOW WE COLLECT YOUR PERSONAL DATA
Most of the personal information we process is provided to us directly by you in the following ways:
– By you getting in touch with us – by phone, face to face, by post, by business card or via our website enquiry form.
– Through us taking site photographs with your permission – our phones may take geo-location information.
– We also receive personal information indirectly, in the following scenarios:
– Through someone representing you.
– Via openly available public sources such as a company website or social media.
THE PERSONAL DATA WE PROCESS AND WHY
|THE PERSONAL DATA WE PROCESS||PURPOSE||LEGAL BASIS|
|Your name, job title, postal address,
phone numbers, email address,
|We use this information to answer
sales enquiries and in the
fulfilment of a contract or provision of our services
|Geo-location information if we’re taking
photos of your garden
|Our phones may take geo-location
information when taking site photographs
HOW LONG WE KEEP YOUR PERSONAL DATA
If you have a contract in place with us, we will hold your information for six years after the contract expires, subject to any legal requirement. You can of course ask us to delete your information at any time and we will oblige (subject to some exceptions set out in law).
SHARING YOUR DATA
We don’t share your personal data with any third parties for them to use for their own marketing purposes. We may share your data as follows:
When we are working with our professional services providers – such as accountants and solicitors.
When you give us information about another person, you need to confirm you’ve been appointed to act on behalf of that other person. This includes providing their consent to process their data as set out in this policy. The person you’re representing needs to provide this consent in writing via email@example.com.
You have rights over your data. Subject to some legal exceptions, you have the right to:
DATA SECURITY AND SAFEGUARDS
Bob Richmond-Watson Landscape and Garden Design takes the protection of your personal data very seriously and we take appropriate steps to ensure your personal data is stored in a secure environment to prevent any unauthorised access. We may need to share your personal data with third parties. When we do so we have appropriate agreements in place to protect the data. Any personal information sharing between third parties and us are conducted by secure means.
ICO – INFORMATION COMMISSIONER’S OFFICE